TracksAndTrails.ca Adventures Returns and Refunds Policy
We guarantee your satisfaction with all products manufactured by TracksAndTrails.ca Adventures and sold at https://tracksandtrails.ca
To be eligible for a return or refund, your item must be shipped back to our head office at:
TracksAndTrails.ca Adventures
880 Fife Road
Kelowna, BC
V1X 1V5
To complete your return, we require a receipt or proof of purchase such as your order number.
Once your order is verified, we will refund 100 percent of what you paid.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to:
TracksAndTrails.ca Adventures
880 Fife Road
Kelowna, BC
V1X 1V5
Shipping returns
To return your product, you should mail your product to:
TracksAndTrails.ca Adventures
880 Fife Road
Kelowna, BC
V1X 1V5
You will be responsible for paying for your own shipping costs for returning your item.
Need help?
Contact us at webmaster@tracksandtrails.ca for questions related to refunds and returns.